Distance Education Complaint Procedure
Distance Education Complaints Procedure
The OTD programs have a process for and will make every attempt to resolve student complaints within the courses and programs. Policies for addressing student concerns are available here:
Accelerated Master of Science/Doctor of Occupational Therapy (Post-Professional) Student Handbook
Online Doctor of Occupational Therapy (Post-Professional) Student Handbook
Student consumer complaints against an institution operating under SARA must first go through the institution’s own procedures for resolution of grievances. Students should first address complaints to the school within Columbia where they are registered.
Student consumer complaints regarding programs at the Columbia University Post-Professional Occupational Therapy Doctoral (PP-OTD) programs should be directed to the Dean of the Faculty of Medicine, Dr. Katrina Armstrong or their designee/Appellate Officer, Vice Dean of Education, Dr. Monica Lypson.
Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of New York state. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the SARA Portal Entity in the home state of the institution against which the complaint has been lodged.
Andrea Richards Supervisor,
Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY
12234 518.474.1551
Additional information about complaint procedures can be found here: NC-SARA complaint procedures (https://www.nc-sara.org/student-complaints)
NYSED’s complaint procedures (http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university)