Online Doctor of Occupational Therapy (Post-Professional)

Distance Education Complaint Procedure

The OTD programs have a process for and will make every attempt to resolve student complaints within the courses and programs. Policies for addressing student concerns are available here:

Student consumer complaints against an institution operating under SARA must first go through the institution’s own procedures for resolution of grievances. Students should first address complaints to the school within Columbia where they are registered.

Student consumer complaints regarding programs at the Columbia University Post-Professional Occupational Therapy Doctoral (PP-OTD) programs should be directed to the Dean of the Faculty of Medicine, or their designee/Appellate Officer.

Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of New York state. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the SARA Portal Entity in the home state of the institution against which the complaint has been lodged.

Andrea Richards
Supervisor, Higher Education Programs

New York State Education Department
89 Washington Avenue
Albany, NY
12234 518-474-1551
IHEauthorize@nysed.gov

Additional Resources

Additional information about complaint procedures can be found here:

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